FAQ

1. What is PrepNestDeals?

PrepNestDeals is an online store specializing in high‑quality, non-electric kitchen gadgets designed to make cooking, cleaning, and food preparation easier and more efficient.

2. Where do you ship from?

We work with trusted global suppliers to ship our products directly to your door. This helps us offer the best prices and a wide variety of products.

3. How long does shipping take?

Shipping times vary by country. Typical delivery times are: 7 - 15 days

Please note: During holidays or high-demand seasons, shipping might take a bit longer.

For more information check our shipping & handling policy

4. Do you offer order tracking?

Yes! Every order includes a tracking number. You can track your order on our Tracking Page once your package has shipped.

5. How can I contact customer support?

You can email us anytime at prepnestdeals@gmail.com. Our team will reply within 24 hours.

6. What if my item arrives damaged or defective?

If your product arrives damaged or defective, please contact us within 48 hours of delivery with pictures, and we’ll send a replacement or refund.

7. Can I cancel or change my order?

Orders can be canceled or changed within 12 hours of purchase. After that, the order is already being processed.

8. Do you accept returns?

Yes, we accept returns for unused products within 30 days of delivery. The item must be in original condition and packaging.

9. Are your kitchen gadgets safe to use?

Yes, we source kitchen gadgets made from durable and food-safe materials.